- I have never purchased with you before how do I buy the items I want?
- Could you tell me more about the security of your site?
- Are there any other payment options?
- Can I order by phone?
- Do you accept international orders?
- How long will it take to receive my order?
- Can I have my order shipped to a P.O. Box?
- What if I have problems with my order. Say something is wrong, brocken, or just not there?
- What if I want to return an item?
I have never purchased with you before how do I buy the items
I want?
Shopping with us is easy, convenient, and secure.. Simply click on the item
you desire. A shopping cart screen will pop up . Fill in quantity and necessary
options( color, size, whatever is applicable will appear on your screen). You
can then click on continue shopping or check out if you are finished shopping.
When you have put all items you desire in your cart click on check out. Continue
to follow the prompts filling in your shipping and payment information. To expedite
the verification process we recommend using the same billing and shipping address.Back To The Top
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We want you to enjoy shopping with us in the knowledge that your credit card
information can be confidentially provided to us, and any personal information
gathered by us will not be provided to a third party.
The purchase area of our site is secure; we use industry standard Secure Sockets Layer (SSL) technology to encrypt all of your personal information including credit or debit card numbers, name and address. This technology works with all browsers making it is virtually impossible for someone else to read any information that you provide us.Back To The Top
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Yes. We accept payment by personal as well as company checks, PO’s, credit
and debit cards. For large orders we accept wire transfers. Please look under
payment for complete details on how to place these orders.Back To The Top
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Absolutely, our sales staff enjoys helping our customers. You can reach them
Monday through Friday 8 a..m. – 5 p.m. PST at extensions 102 and 105.Back To The Top
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We are happy to accept most orders generated outside of the United States; however,
please contact one of our sales staff by phone as shipping charges and times
vary.Back To The Top
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All orders are processed within approximately one to two "business"
days, provided the items are in stock and there are no problems with payment
verification. Orders will not be processed on weekends and holidays. Standard
ground delivery is used unless other arrangements are made. Please look at shipping
for other options or call one of our sales representatives.Back To The Top
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USPS is the only carrier that will deliver to P.O. Boxes.Back To The Top
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Customer satifaction is a priority for us. If you are experiencing problems
of any sort please call our Customer Support Manager at extension 103 Monday
through Friday 8 a.m.- 5 p.m. PST.Back To The Top
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We offer a 30-day exchange/refund policy to our customers on most items. If
you are not satisfied with your purchase, you may return it for an exchange
or refund (excluding shipping and handling charges) within 30 days from the
day you receive your order, subject to a return authorization. Please note that
all returned non defective products will be charged a 15% restocking fee. This
fee does not apply to wrong items sent, or damaged goods.Back To The Top
For an RMA number (Return MERCHANDISE Authorization) on returns
call Customer Support. All Returns require an authorization number. Please
note that an RMA does not guarantee final disposition. All returns are subject
to inspection. All exchanged/returned merchandise must be in original factory
condition, including all packaging materials, inserts and all accessories.
Please do not tape or write anything on the item or the package! We will charge
you for replacement of damaged, altered, missing, written-on or taped-on contents
or cartons. We reserve the right to refuse any such returns. Pack the products
into a shipping box with plenty of packing material, and tape securely. Write
the RMA issued by Customer Service clearly on the outside of the shipping
carton. Any unauthorized merchandise returned to us will be refused. Please
ship your parcel back to us freight prepaid! We suggest that you use UPS Ground
Service. Sorry, we cannot accept COD or freight-collect shipments. No goods
will be accepted for exchange or return without authorization.
All credits will be made within
7 working days to the credit card holder. Credit card companies can take up
to 30 days to process a credit from a merchant.
Rackstores.com ®2001
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